SkyPath: Simplifying Airline Claims and Enhancing Travel Experiences - Kumaraguru College of Liberal Arts & Science (KCLAS)

A Challenging Setback That Ignited a Groundbreaking Idea

One of the most rewarding aspects of academic programs is witnessing students transform real-world challenges into innovative solutions. As part of the Global Immersion Programme at the National University of Singapore (NUS), ranked among the top eight universities worldwide and the leading institution in Asia, we were provided with an incredible opportunity to explore artificial intelligence (AI), deep learning, and machine learning to derive insights into the business industry. One of our students, Jeyanth A (III Data Science), however, encountered an unexpected incident at the airport, which led to an entirely new project – one that has the potential to simplify air travel for passengers worldwide.

Upon arrival at Changi International Airport, Jeyanth discovered that his baggage was damaged. With a clear understanding of airline policies, he was confident about filing a claim for compensation. However, the process turned out to be more exhausting and frustrating than expected—long hours at multiple airline counters, numerous interactions with staff, escalations to duty managers, and continued follow-ups even after returning to India. It took an astonishing 45 days of persistent emails and calls before the issue was finally resolved.

This experience sparked a critical question in his mind: If the process was this difficult for an informed traveler, how challenging must it be for first-time flyers, elderly passengers, or non-English speakers? This realization led to the birth of SkyPath—a platform designed to simplify airline claims, enhance airport navigation, and offer seamless travel support. We are proud to see how our institution encourages students to identify real-world problems and apply technology-driven solutions. This project stands as a testament to the vision of our Principal, Dr. Vijila Edwin Kennedy, and the management in fostering innovation and industry-relevant learning.

Challenges That Air Travelers Face

While air travel is exciting, it comes with its fair share of inconveniences. Airline-related challenges such as baggage damage, lost belongings, and delayed claims often cause undue stress. Through research and analysis, Jeyanth identified the key obstacles that passengers frequently encounter:

• Lack of clear information – Many travelers struggle to find precise, structured guidelines for filing claims and seeking compensation.
• Complicated procedures – Airlines have lengthy and complex claim processes that require time and effort.
• Language and accessibility barriers – First-time travelers and non-English speakers often find it difficult to communicate their concerns effectively.
• Delayed responses and follow-ups – Even after submitting complaints, passengers have to chase updates, leading to frustration and uncertainty.

Recognizing these pain points, SkyPath was envisioned as a one-stop solution to eliminate the hassle and simplify the claims process.

Introducing SkyPath : Your Smart Solution for Hassle-Free Air Travel

SkyPath is an AI-driven web platform designed to streamline airline claims, provide real-time travel assistance, and improve the overall passenger experience. Instead of struggling with unclear policies and unresponsive airline representatives, travelers can now navigate claims with ease through SkyPath.

1. Hassle-Free Baggage Claim and Compensation Process

SkyPath provides step-by-step guidance for:

Filing baggage damage, loss, or delayed baggage claims.
Understanding airline-specific compensation policies.
Tracking claim status in real-time, reducing unnecessary follow-ups.

By offering a structured and user-friendly system, SkyPath empowers travelers to secure their rightful compensation effortlessly.

2. Real-Time Travel Assistance

Beyond baggage claims, SkyPath enhances travel convenience with:

Live flight status updates to notify travelers of schedule changes.

Airport navigation assistance to help locate check-in counters, gates, and lounges.

Lost-and-found support, enabling users to report missing items and track recovery progress.

3. AI Chatbot for Instant Support

For travelers unfamiliar with airline procedures, SkyPath’s AI-powered chatbot provides instant responses to common concerns, including:

Baggage claim guidance.
Compensation policies.
Flight delays and cancellations.
Airport services.

This feature ensures that passengers receive accurate and timely support without unnecessary stress.

4. Exclusive Benefits for Students and Frequent Flyers

SkyPath also caters to specific traveler needs by offering:

Specialized travel assistance for student travelers.
Frequent flyer benefits, including loyalty program guidance.
Emergency support services, ensuring quick responses in critical situations.

Transforming the Air Travel Experience

SkyPath is more than just a web platform—it is a game-changer in the aviation industry. By centralizing critical travel information, leveraging AI-driven assistance, and simplifying complex procedures, SkyPath enables passengers to focus on their journey rather than administrative hurdles.

Looking Ahead: The Future of SkyPath

As the aviation industry evolves, SkyPath aims to introduce further enhancements, including:

Al-powered document verification for faster claims processing.
Integration with airline and airport databases for real-time updates.
Multilingual support to assist passengers globally.

These advancements will ensure that no traveler has to struggle with cumbersome airline processes ever again.

Conclusion: Making Air Travel Effortless

What started as a personal inconvenience for Jeyanth transformed into an opportunity to revolutionize the travel experience. SkyPath is set to eliminate the challenges associated with airline claims, baggage issues, and airport navigation.

We are immensely proud of Jeyanth’s initiative and problem-solving mindset, which transformed a frustrating experience into an innovative solution. The project has been submitted to the Airport Authority of India, Chennai, for approval and further enhancement. Once implemented, SkyPath will streamline air travel experiences for passengers worldwide, ensuring a stress-free journey at their fingertips.

At Kumaraguru College of Liberal Arts and Science, we remain committed to fostering practical innovation, preparing students to be leaders and changemakers in their respective fields. SkyPath is just one example of how academic learning, real-world experiences, and technological advancements create meaningful industry-ready solutions.

Author Bio

– Dr Sindhana Devi M

Assistant Professor, School of Data Science, KCLAS

Passionate about mentoring young innovators and guiding them toward impactful solutions, this blog-post reflects my insights from witnessing a student’s journey in transforming a personal challenge into a technological breakthrough. Seeing the potential of AI-driven solutions in simplifying airline claims and enhancing travel experiences inspired me to share this story.

– Jeyanth A

III Data Science, School of Data Science, KCLAS

A data science student passionate about solving real-world problems. His journey in the Global Immersion Programme at the National University of Singapore (NUS) led him to identify a critical challenge in airline claims, inspiring the creation of SkyPath.